ServiceNow CIS-EM Exam Syllabus Topics:

Reference: https://www.servicenow.com/content/dam/servicenow/other-documents/training/cis-event-management-blueprint.pdf

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What skills are measured by the ServiceNow CIS-EM Exam?

The CIS-EM certification is for anyone who plans, designs, develops, deploys, implements, or administers Event Management. This certification requires you to have hands-on experience with the functionality of the product. You will have to know how to create and manage events, event templates, and event categories; how to set up event subscriptions; and how to use event reports to analyze event data. The CIS-EM certification also covers configuring the Zendesk integration and the Salesforce integration.

The ServiceNow Certified Implementation Specialist Event Management exam measures the following skills:

• Create, update, and test event-based custom objects and fields.
• Create integration between ServiceNow and an external application using web services. (This objective may be new.)
• Create, update, and test event-based rules that automate processes. Create, update, and test event-based workflows.
• Implement automation using a workflow trigger or a web service callout action to send an email notification to a user. (This objective may be new.)
• Understand the ServiceNow event management process, including event types and the workflow that processes event data.
• Create, update, and test event-based automation.

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