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HP HP2-I17 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Sales Skills and Objection Handling | - Consultative Selling
|
| Topic 2: HP Printing Value Proposition | - Differentiators and Competitive Positioning
|
| Topic 3: Customer Needs Analysis | - Business Requirements Identification
|
| Topic 4: Printing Solutions and Services | - Workflow and Document Solutions
|
| Topic 5: Industry Trends and Business Drivers | - Market Trends
|
| Topic 6: HP Printing Portfolio Knowledge | - HP PageWide Portfolio
|
HP Selling HP Printing Hardware 2020 Sample Questions:
1. An SMB customer has been printing in mono but is considering switching to color printing. With which trend does this change in thinking correspond?
A) consolidation of IT tools
B) a demand for multi-functional printers (MFPs)
C) digitizing paper-based processes
D) shift to As-a-Service
2. Your customer is interested in HP Care Pack services for their printers that are out of warranty. What should you tell your customer?
A) Care Pack services can only be purchased for printers that pass inspection by HP security advisors.
B) Care Pack services must be purchased during the life of the warranty on the product.
C) Customers with existing Managed Print Service (MPS) contracts can add Care Packs in a co-management approach.
D) Post-Warranty Care Pack services are available in one- and two-year increments.
3. You are meeting with the office manager at an SMB that Is a potential new customer. The office manager tells you that the company currently uses laser printers, but they are looking for an easy-to-use printer for employees who do very little graphic-intensive printing. How should you position an HP solution for this customer?
A) HP LaserJet Pro consumes low amounts of energy to help the company save on utility bills.
B) HP PageWide Pro is an intuitive printer that can be used without help or additional training.
C) HP ScanJet Pro offers capabilities similar to or better than laser printers but at a lower cost.
D) HP LaserJet Enterprise is simple to use and Integrates easily with existing printers that your employees already use.
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: D | Question # 3 Answer: B |




