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Salesforce Sales-Con-201 Exam Syllabus Topics:

Salesforce Certified Sales Cloud Consultant Sample Questions:

1. Cloud Kicks (CK) has recently rolled out Sales Cloud. CK uses an enterprise resource planning (ERP) system as its system of record for customer data. When an account has its first Closed Won opportunity, the ERP system should be updated immediately from the account and opportunity records. Which option should the consultant recommend to meet the requirement?

A) Create an Accounts with Opportunities report filtered on Opportunities won today that the ERP can subscribe to.
B) Script the ERP to call a Flow endpoint every 5 minutes to fetch newly won opportunities and their related accounts.
C) Implement Platform Events to publish Opportunity wins to the ERP, which will call back for opportunity and account Information.

2. The Cloud Kicks sales team can create leads for both business and individual customers. Person Accounts have been enabled in its Salesforce org. What should the consultant do to convert a Lead into a Person Account?

A) Create an Apex trigger on the Lead object.
B) Leave the Company field blank.
C) Enable Contact Roles.

3. Northern Trail Outfitters (NTO) finished implementing Sales Cloud for a mid-market sales team.
Sales management wants to track data completeness. Which common metric should the consultant recommend that NTO use to measure core Sales Cloud data?

A) User Adoption
B) Record Count
C) Field Usage

4. A consultant is preparing to release an updated version of a sales process they have been working on for an existing Sales Cloud client. Which action should the consultant take first to ensure a smooth rollout for the sales team?

A) Implement a program to incentivize users and publicly reward early adopters to motivate others and create a sense of competition within the sales team.
B) Conduct a series of informational sessions with the sales team to explain the benefits of the new sales process and address common questions in an online FAQ.
C) Create a plan for implementation, drive awareness with the sales team, design training and coaching programs, update and document workflows, and measure success.

5. Cloud Kicks wants product engineers to collaborate directly on specific opportunities by being added as team members with defined roles and access levels. What should the consultant recommend?

A) Opportunity Teams
B) Chatter Groups
C) Public Groups

Solutions: