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Oracle 1z1-981 Exam Syllabus Topics:

Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials Sample Questions:

1. Which six actions can have a null value?

A) Set Product
B) Set Mailbox
C) Set Agent
D) Set Category
E) Set SLAs
F) Set Assigned
G) Set Fields
H) Set Disposition
I) Set Status
J) Set Queue

2. You want to ensure that some specific content in messages can be hidden for seme messages. What would you use to meet this requirement?

A) Conditional fields
B) Merge fields
C) Custom fields
D) Incident thread fields

3. Which two components can be edited in a standard report?

A) Report headings
B) Graphs
C) Schedules
D) Column headings
E) Permissions
F) Non-selectable filters

4. Which two statements are true about safe mode in relation to add-ins?

A) It is enabled automatically if the previous shutdown of the agent desktop application did not happen normally.
B) It is a setting that must be enabled at the interface level.
C) It is a profile setting that must be enabled for a profile.
D) It allows an agent desktop to log in to the application without any add-ins.
E) It allows an agent desktop to log in to the application with local add-in files.

5. You find that the chat agent is not receiving chat messages, even though the agent is logged in. Which two actions can help resolve this problem?

A) Clicking Request Chat on the Live Media bar
B) Deselecting the Pull Chat check box in the agent's profile
C) Configuring advanced routing
D) Fixing the chat workspace
E) Requesting Chat from File > Options > View Options

Solutions: