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Avaya 3303 Exam Syllabus Topics:

Avaya Proactive Contact Implementation and Maintenance Sample Questions:

1. In the Proactive Contact Analyst application, what is the default duration for which you get the data on non-monthly Agent Activity reports?

A) since the dialer was installed
B) The current month
C) three months plus the current month
D) six months plus the current month

2. Which two statements are accurate about configuring the Supervisor Software? (Choose two.)

A) The Configurator is a configuration utility installed with the Health Manager application.
B) You configure the Supervisor applications using the Configurator.
C) If the Configurator is not running, access and runitfrom the Role Editor.
D) The Configurator needs to be started manually, the first time you run Health Manager.

3. How can you enable the Escape General Recall feature in Avaya Proactive Contact 5.X?

A) through Jobmon Character-based User Interface (CUI)
B) through Editor
C) through Monitor
D) set the parameter in rnaster.cfg

4. Which two statements are true for the Cell Phone Campaign Call Progress setting? (Choose two.)

A) A value of 0 turns off the feature.
B) This feature should be set to four (4) for UK due to OFCOM regulations.
C) This feature should be set to one (1) for UK due to OFCOM regulations.
D) Four (4) is the longest duration for the system to "listen" to the call and one (1) is the minimum.
E) One (1) is the longest duration for the system to "listen" to the call and four (4) is the minimum.

5. The Proactive Contact is unable to be reached from workstations on the customer LAN. However, the administrator console is able to see all of the Proactive Contact components.
Which command is used to verify that the link to the customer LAN is running?

A) netstat
B) sadc
C) vmstat
D) getvar

Solutions: