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Avaya IP Office Implementation Sample Questions:

1. A customer wants to equally split their T1 or E1 PRI channels for incoming and outgoing calls. Which two techniques will achieve this? (Choose two.)

A) Allocate half the channels to an outgoing Line Group ID.
B) Allocate all the channels to one Line Group ID and separate the outgoing calls via Short Codesand incomingcalls via ICR.
C) Allocate all the channels to a Line Group ID and use Short Codes to route incoming / outgoing calls.
D) Allocate hall the channels to an incoming Line Group ID.

2. A customer wants outgoing calls to allow the calling party number sent with the call. How can this be done?

A) In ARS short codes set the telephone number field to NSi.
B) Enable the Replace Caller ID with DID/DD1option on the system Telephony tab.
C) In ARS shortcodes set the telephone numberfield to NE.
D) Enable the Replace Caller ID with DID/DD1 option on the user tab.

3. A customer uses a call accounting system and account codes in the IP Office to keep track of billable time spent with their clients when on the telephone. They want to have the IP Office automatically associate the account code when calls are made to or from their clients.
What needs to be programmed to accomplish this?

A) Enable Forced Account Code on the Incoming Call Route created for the client CLI.
B) Enable CLItracking.
C) Add the CLI information to the Account Code.
D) Add the client CLIinformation to the Incoming Call Route.

4. A call is directed to the First hunt group, then it overflows to a second hunt group, and then the call is sent to voicemail. By default, to which mailbox was the call sent?

A) the second hunt extension group mailbox only
B) the general sampling mailbox because hunt groups do not have mailboxes
C) the first hunt group mailbox only
D) both the first and second huntgroup user mailboxes

5. The parameters below are used in the line configuration.
Which parameter is assigned by the system and cannot be changed?

A) Incoming group ID
B) Line Number
C) Outgoing group ID
D) Prefix
E) Telephone Number

Solutions: