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Salesforce AI-201 Exam Syllabus Topics:

Salesforce Certified Agentforce Specialist Sample Questions:

1. Coral Cloud Resorts needs to ensure its booking agent executes actions in a specific sequence:
first retrieve available sessions, then verify customer eligibility, and finally create the booking. The current implementation allows the large language model (LLM) to execute these actions in any order, causing booking failures. Which approach should an AgentForce Specialist implement?

A) Configure topic, classification description, and action instructions with priority levels and sequence indicators to guide the reasoning engine in selecting the correct action order automatically.
B) Create custom variables that store completion status for each step, then implement conditional filters on subsequent actions requiring previous variables to be populated, ensuring deterministic execution order.
C) Write comprehensive topic instructions detailing the exact sequence of actions using numbered steps and explicit ordering requirements for the reasoning engine to follow during booking workflows.

2. The Agentforce Specialist for Cloud Kicks wants to create an agent that will allow the sales staff to schedule their daily tasks and assist in providing detailed explanations behind product prices and deals. Following Salesforce best practices, which type of agent should they create?

A) Sales Agent
B) Service Agent
C) Employee Agent

3. Universal Containers (UC) wants to enable its sales team to use AI to suggest recommended products from its catalog. Which type of prompt template should UC use?

A) Flex prompt template
B) Record summary prompt template
C) Email generation prompt template

4. Universal Containers deploys a new Agentforce Service Agent into the company's website but is getting feedback that the Agentforce Service Agent is not providing answers to customer questions that are found in the company's Salesforce Knowledge articles. What is the likely issue?

A) The Agentforce Service Agent user is not assigned the correct Agent Type License.
B) The Agentforce Service Agent user needs to be created under the standard Agent Knowledge profile.
C) The Agentforce Service Agent user was not given the Allow View Knowledge permission set.

5. Universal Containers (UC) is creating a new custom prompt template to populate a field with generated output. UC enabled the Einstein Trust Layer to ensure AI Audit data is captured and monitored for adoption and possible enhancements. Which prompt template type should UC use and which consideration should UC review?

A) Flex, and that Dynamic Fields is enabled
B) Field Generation, and that Dynamic Forms is enabled
C) Field Generation, and that Dynamic Fields is enabled

Solutions: