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Brief Details
Following are the quick details related to the CIS-ITSM Certification Exam
Exam Code: ServiceNow CIS-ITSM Certification Exam
Number of Questions: 65 Questions
Exam Price: $150 (USD)
Duration: 90 minutes
Exam Registration: Registration should be done using the ServiceNow Webassessor. For successful exam registration, candidates must have exam vouchers that can be obtained on completing the prerequisite pieces of training for ITSM implementation.
Exam type: Multiple Choice Questions
Valid Attempts: Candidates failing to pass the exam, can register again to take the exam up to three times.
Exam Name: Certified Implementation Specialist - ServiceNow Training and Certification
Exam Mode: On-line Proctored Exam. Candidates can take the examination from any place at any time as per their convenience. Candidates also have the option to give exams at any of the authorized training centers. Candidates can select the exam mode based on their convenience at the time of registration. In both testing venues, the exam is conducted through a consistent, friendly, user interface customized for ServiceNow tests.
Scope
This certificate verifies the fundamental knowledge to become a development consultant ensuring if the candidate is skilled enough of practically applying the knowledge gained through pieces of training and practical experience of working within the projects.
ServiceNow CIS-ITSM Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Knowledge Management | - Knowledge article creation and governance - Publishing and lifecycle processes |
| ITSM Foundation and Platform Concepts | - ServiceNow platform architecture and navigation - ITSM application overview |
| Problem Management | - Known errors and workarounds - Problem identification and root cause analysis |
| ITSM Reporting and Performance | - Metrics and KPI tracking - Basic reporting and dashboards |
| Request Fulfillment and Service Catalog | - Request lifecycle management - Catalog items and workflows |
| Change Management | - Approval and risk management - Change types and workflows |
| CMDB and Service Mapping Concepts | - Service dependencies overview - CMDB structure and relationships |
| Incident Management | - SLAs, assignments, and escalation - Incident lifecycle and configuration |
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