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ServiceNow CSA Practice Test Questions, ServiceNow CSA Exam Practice Test Questions
The ServiceNow Certified System Administrator (CSA) exam is designed to validate the candidates’ proficiency in the ServiceNow System Administration. After completing this test, you can demonstrate to your potential employer that you possess the essential knowledge and skills required to effectively configure, implement, and maintain the ServiceNow platform. The exam also equips you with sufficient expertise to pursue the advanced-level certification paths.
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Exam Content
The content of the ServiceNow CSA exam is divided into 5 sections referred to as learning domains. Each area relates to core topics and activities that are typically encountered while implementing ServiceNow solutions. They have different percentage share in the exam content that demonstrates the number of questions related to the specific domain that will appear in the test. There are several objectives contained in each learning area. Let’s have a closer look at them below:
- Self-Service & Process Automation
The candidates will answer 20% of the exam questions related to this topic. The objectives contained in this domain are knowledge management, workflows/flow designer, as well as service catalog.
- User Interface & Navigation
This subject area is associated with 20% of the questions included in the exam syllabus. It encompasses the following objectives: ServiceNow overview, forms & templates, lists & filters, as well as branding.
- Collaboration
This domain has a 20% share in the exam content and includes the following subthemes: task management, user administration, notifications, as well as reporting.
- Database Administration
30% of the exam questions revolve around the objectives covered in this section. They are as follows: data schema, configuration management database (CMDB), access/application control, and import sets.
- Introduction to Development
The last area covers 10% of the exam content and involves the following subtopics: scripting, migration & integration, and development.
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Quick info about ServiceNow CSA Exam
The ServiceNow Certified System Administrator Exam specification defines the goal,audience, testing options, exam content coverage, testing framework, and prerequisites become a ServiceNow certified system administrator. Passing the ServiceNow System Administrator Certification Exam demonstrates proficiency in ServiceNow system administration and certifies that a candidate has the essential skills and knowledge necessary to manage the configuration, deployment, and maintenance of the Platform. ServiceNow Successful completion of this certification exam also establishes the basic skill set necessary to further certify individuals. In this guide, we'll cover everything you need to know about the ServiceNow CSA Exam, including study tips, test content, scoring, the best ServiceNow practice exam, and much more.
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Exam Details
Once you have completed the ServiceNow Fundamentals training prerequisite, you need to enter the ServiceNow Webassessor website with the help of the voucher code received after finalizing the course. Your voucher is valid for one year and can be used only once. When registering for the CSA exam, you can select the convenient option of its delivery. This ServiceNow test can be taken at one of the Kryterion authorized centers located worldwide. Online proctoring is also available for the students provided they meet some technical requirements, such as a Windows based PC, a standalone webcam, Internet Explorer or Google Chrome browsers, among others. To learn the specific requirements, you should visit the WebAssessor website.
The ServiceNow Certified System Administrator test is made up of around 60 questions. All the questions included in the exam content are presented in multiple-choice (single response) and multiple-select (select all that apply) formats. To answer the multiple-choice options, learners are required to look through the answers and select one correct variant. Each multiple-choice question is accompanied by a minimum of four available responses. The multiple-select items also entail four available answers with two or more correct variants. The candidates should review the available options and then select all the responses that seem to be correct.
ServiceNow CSA Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Service Automation and Configuration | - Workflows and Flow Designer overview - Business rules and client scripts basics |
| Reporting and Analytics | - Performance analytics overview - Reports and dashboards |
| Data Management | - Import sets and data loading - Tables and CMDB basics |
| Service Management Applications | - Change and request management - Service catalog and request fulfillment - Knowledge management - Incident and problem management |
| ServiceNow Platform Fundamentals | - Lists, forms, and filters - Platform architecture and components - Navigation and user interface |
| Security and Administration | - User administration and roles - Access control rules (ACLs) basics |
ServiceNow Certified System Administrator Sample Questions:
The ServiceNow platform includes which types of interfaces? (Choose three.)
- A. Service Portals
- B. Back Office Dashboard
- C. Agent Control Center
- D. Field Service Taskboard
- E. Now Platform® User Interfaces
- F. Now Mobile Apps
Correct Answer: A,E,F 🗳️
Explanation: Only visible for RealVCE members. You can sign-up / login (it's free).
For Administrators creating new Service Catalog items, what is a characteristic they should know about Service Catalog variables?
- A. Service Catalog variables cannot affect the order price
- B. Service Catalog variables are global by default
- C. Service Catalog variables can only be used in Record Producers
- D. Service Catalog variables can only be used in Order Guides
Correct Answer: B 🗳️
Explanation: Only visible for RealVCE members. You can sign-up / login (it's free).
On a form header, what icon would you click to access Template features?
- A. Paper clip
- B. Stamp
- C. More options (...)
- D. Context Menu
Correct Answer: B 🗳️
Explanation: Only visible for RealVCE members. You can sign-up / login (it's free).
Which three Variable Types can be added to a Service Catalog Item?
- A. Number List, Single Line Text, and Reference
- B. True/False, Checkbox, and Number List
- C. Multiple Choice, Select Box, and Checkbox
- D. True/False, Multiple Choice, and Ordered
Correct Answer: C 🗳️
Explanation: Only visible for RealVCE members. You can sign-up / login (it's free).
A user wants to create a set of filter conditions, where they want to show records which satisfy two conditions:
Incidents where the state is Closed
Incidents where Assignment Group is Network
After clicking the Funnel icon, what should the user do?
- A. Define the first condition; click AND button; define second condition; click Run
- B. Define the first condition; click AND button; define second condition; press enter
- C. Define the first condition; click OR button; define second condition; press enter
- D. Define the first condition; click > icon on breadcrumb, define second condition; click Run
- E. Define the first condition; click > icon on breadcrumb, define second condition; press enter
Correct Answer: C 🗳️
Explanation: Only visible for RealVCE members. You can sign-up / login (it's free).
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