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Salesforce Certified Field Service Consultant Sample Questions:

1. Universal Containers wants to ensure that Service Appointments are dispatched to Resources from the same Service Territory only.
How can this be configured?

A) Mark the Service Territory's Resources as Required on the Service Appointments.
B) Include the Resource Availability Work Rule in the Scheduling Policy.
C) Include the Match Territory WorkRule in the Scheduling Policy.
D) Ensure the Resource's Address is in the same Territory as the Service Appointments.

2. Universal Containers's Dispatchers want to visualize the planned travel route for a Technician during their shift.
Which feature should theConsultant recommend to meet the requirement?

A) Service Appointment Reports
B) Service Resource Dashboard
C) Aerial Routing
D) Street-level Routing

3. Dispatchers at Universal Containers wantto ensure resources assigned to a Work Order have the appropriate level of expertise.
What should a Consultant implement to accomplish this requirement?

A) Set up Service Locations, Set up Location Skills, Define Work Types
B) Define Skills, Set up Skill Requirements, Set up Resource Skills
C) Set up Skill Requirements, Define Work Types, Set up Routing Rules
D) Define Work Types, Define Work Order Status, Set up Resource Skills

4. Universal Containers performs maintenance and repairs on Assets in the field and wants to increasefirst-time fix rates.
What should a Consultant include when creating a Work Order?

A) Products Required and Estimated Duration
B) Estimated Duration and Sen/ice LevelAgreement
C) Skill Requirements and Products Consumed
D) Products Required and Skill Requirements

5. One of Universal Containers's customers allows maintenance only between 12 PM -1:00 PM.
On which object should a Consultant set Operating Hours to meet this requirement?

A) Service Appointments
B) Service Territories
C) Service Territory Members
D) Accounts

Solutions: