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Nokia SDM_2002001050 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Service Design & Planning | 25% | - Risk Assessment & Dependency Management - Customer Requirements & Expectations - SLA, KPI & Service Catalog |
| Topic 2: SDM Concepts & Framework | 25% | - Service Delivery Lifecycle - ITIL/COBIT Alignment - Nokia SDM Model & Principles |
| Topic 3: Service Operations & Governance | 30% | - Incident, Problem & Change Management - Service Monitoring & Reporting - Escalation & Stakeholder Communication |
| Topic 4: Continuous Improvement | 20% | - Optimization & Improvement Initiatives - Performance Analysis - Customer Satisfaction & Service Reviews |
Nokia SDM Certification - NI Sample Questions:
1. What is the impact to increasing Contingency Reserves due to new project Risks identified?
A) New Baseline must be approved by Revenue Recognition Board.
B) Site cost will increase.
C) Reduction of Gross Margin.
D) Change Management process must be triggered.
2. Which NI Key Performance Indicator gives an indication of cash flow performance in my project?
A) P-SQI - Project Site Quality Index.
B) TILT - Telecom Implementation Lead Time.
C) RA - Rollout Accuracy.
D) SILT - Site Invoice Lead Time.
3. Which of the following information can NOT be extracted from Rollo?
A) Actual number of sites integrated per technology.
B) List of site names forecasted for the coming period.
C) Accuracy metric of planned versus actual completed sites.
D) Volume of sites per project planned for the period.
4. What is the main purpose of the Site Selection Process?
A) Identification of site candidates suitable from radio planning point of view and where a lease can be closed, permits can be obtained and construction works requirements are met.
B) Ranking of the site candidates in terms of the project specific optimum regarding ease of lease, closing within specified terms, permitting time, construction works cost and radio planning aspects.
C) Selection of the 'Preferred Site' from the site candidates considering radio planning aspects, permitting time and the personal relationship between the PM and the landlord/house owner.
D) Ranking of the owners of the identified site candidates in terms of their reputation, their financial resources and willingness to pay a monthly handling fee to the PM from his earnings from the lease.
5. How frequently is an update of the "Cost Estimation at Completion" required?
A) Each time there is a change in the scope of work.
B) Each time there is a change in the schedule or scope of work.
C) At least once per month, preferably before period end.
D) Every quarter before PRS(Profitability Reporting System) results are published.
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: D | Question # 3 Answer: B | Question # 4 Answer: B | Question # 5 Answer: C |




