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Salesforce Certified Slack Consultant Sample Questions:

1. Your client is launching Slack for the first time, using an IDP that supports SSO and SCIM. They want to ensure users will have access to Slack and that admins will be able to seamlessly provision users at launch.
What should you recommend as a best practice prior to launch?

A) Set up only SSO ahead of launch.
B) Set up only SCIM before launch. SSO can be set up after launch.
C) Set up both SSO and SCIM before launch.
D) Set up only SSO before launch and evaluate if SCIM is necessary after launch.

2. What role does the Slack account team have in a client engagement?

A) They are responsible for making all necessary configurations into your client's Slack instance.
B) They will partner with you for the overall success of your client and serve as your point of escalation for any issues.
C) They are the main client-facing team members during your engagement.
D) They are responsible for setting up the Slack Connect channel to connect with your client team.

3. You are a Slack Consultant helping a client on Enterprise Grid set up Slack Connect channels that will be used to collaborate with an external partner.
By default, who within your client's organization has the appropriate permissions to approve Slack Connect channel requests to work with the external partner?

A) Org Admins only
B) Org Admins and Org Owners
C) Workspace Admins and Workspace Owners
D) Org Owners only

4. Your client is preparing to launch Slack and wants to know if they should have admins create channels or allow users to create channels once they join.
Which response reflects channel strategy best practices?

A) Admins create a few standard channels with channel prefixes to establish best practices.
B) Allow users to create and customize their own channels so they have a unique user experience.
C) Organic channel creation is authentic and reflects the way work is done.
D) Best practice is for admins to create all project channels for users so there is consistency across departments.

5. You facilitated a Policies & Settings Session with your client and they restricted permissions for creating multi-workspace channels to Org Admins and Org Owners only.
An employee on the client's project team will be working with a business unit that has their own workspace within Enterprise Grid and wants to create a multi-workspace channel. They navigate to the #plz-admins channel and submit a workflow to request a multi-workspace channel be created. Once the request is placed in
#plz-admins, admins are responsible for assigning owners and following through with resolving the request.
How should the support model be structured so admins can most efficiently review and complete the employee's request?

A) Send a group direct message (group DM) to the requestor and one request owner so they can work directly with the employee to create the Slack Connect channel.
B) Send a request to their workspace admin through direct messages (DMs) so only one admin sees each request and adds the request to their personal backlog.
C) Funnel all requests to a public channel for admins where they can coordinate ownership of each request.
D) Funnel all requests to a central private org-wide channel for admins where they can coordinate ownership of each request.

Solutions: