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The KPI Institute C-KPIP Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| KPIs in Context | - KPIs cascaded to functional area - KPI selection for industry |
| KPI Measurement | - KPI report - Change log - Data gathering communication |
| KPI Taxonomy | - KPI use case scenarios - KPI DNA map - Interdisciplinary systemic worldview |
| KPI Project Coordination | - The business case for KPI implementation - Primary and secondary data sources - KPI workshop briefing pack - KPI project plan |
| KPI Selection | - KPI selection techniques - KPI selection for organizational scorecard - KPI selection sources |
| KPI Typology | - Qualitative vs quantitative KPIs - Leading vs lagging KPIs - Efficiency vs effectiveness KPIs |
| Data Visualization | - Guidelines to design efficient templates - Usability in terms of visual design - Best practices in dashboard design - Scorecard and dashboard examples - Best practices in scorecard design |
| Data Gathering | - Communication with data custodians - Guidelines to improving - Community of Practice - KPI activation tools - KPI activation techniques - KPI reporting data sources - Data quality dimensions |
| KPI Documentation | - KPI documentation form design - Organizational KPI libraries development - KPI documentation process - Weights and Indexes - KPI documentation form functions |
| Understanding KPIs | - KPI lifecycle - KPI related terminology - SMART objectives decomposed |
| Working with Targets | - Negative behaviors when setting - KPI documentation processes - Challenges in working with targets - Targets in practice |
| KPI Selection at Operational Level | - Department scorecard - Operational dashboard |
| The World of KPIs | - The value added by KPIs - Challenges in performance measurement - KPIs concept map - Governance - Organizational levels |
The KPI Institute Certified KPI Professional Sample Questions:
Which KPI should be used to balance "Innovation ideas expressed by staff (#)"?
- A. Innovation ideas expressed by customers (#)
- B. Innovation ideas implemented (%)
- C. Innovation ideas per staff member (#)
- D. Implement 2 new innovation ideas by the end of the quarter
Correct Answer: B 🗳️
Explanation: Only visible for RealVCE members. You can sign-up / login (it's free).
Which of the following design features for graphs should be used?
- A. Dark backgrounds
- B. Strong grid bars
- C. Overlapping different types of graphs one on top of the other
- D. Listing the name and legend of the graph
Correct Answer: D 🗳️
Explanation: Only visible for RealVCE members. You can sign-up / login (it's free).
In which stage of the Value Flow Analysis should "Customer satisfaction (%)" be monitored?
- A. Process
- B. Output
- C. Input
- D. Outcome
Correct Answer: D 🗳️
Explanation: Only visible for RealVCE members. You can sign-up / login (it's free).
Which metrics are used for calculating "Capacity utilized (%)"?
- A. A = Capacity utilized (#); B = Capacity needed (#)
- B. A = Capacity planned (#); B = Capacity (#)
- C. A = Capacity utilized (%)
- D. A = Capacity utilized (#); B = Capacity available (#)
Correct Answer: D 🗳️
Explanation: Only visible for RealVCE members. You can sign-up / login (it's free).
Which of the following statements are secondary research sources as part of the KPI selection process?
- A. Supplier focus groups
- B. None of the answers
- C. Competitors' annual reports
- D. Front-line employees' input
Correct Answer: C 🗳️
Explanation: Only visible for RealVCE members. You can sign-up / login (it's free).
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