Avaya Aura® Core Components Support Certified : 72201X

72201X real exams

Exam Code: 72201X

Exam Name: Avaya Aura® Core Components Support Certified Exam

Updated: Aug 17, 2026

Q & A: 96 Questions and Answers

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Avaya 72201X Exam Syllabus Topics:

SectionWeightObjectives
Maintenance and Support Best Practices5%-10%- Operational Tasks
  • 1. Support Documentation
  • 2. System Health Checks
  • 3. Software Update Verification
  • 4. Backup and Recovery Concepts
Call Flow Analysis15%-20%- Call Processing
  • 1. SIP Call Flows
  • 2. Session Routing
  • 3. Media Path Troubleshooting
  • 4. Endpoint Registration
Voice Networking Fundamentals10%-15%- Protocols and Standards
  • 1. Network Components
  • 2. VoIP Concepts
  • 3. SIP Fundamentals
  • 4. Media and Signaling Flows
Avaya Aura Core Architecture20%-25%- Core Components Overview
  • 1. Communication Manager
  • 2. System Manager
  • 3. Device Services
  • 4. Session Manager
  • 5. Media Server
Troubleshooting Avaya Aura Core Components25%-30%- Support Operations
  • 1. Issue Escalation Procedures
  • 2. Root Cause Analysis
  • 3. Service Restoration
  • 4. Fault Isolation Techniques
System Monitoring and Diagnostic Tools20%-25%- Troubleshooting Utilities
  • 1. Network Trace Tools
  • 2. Performance Monitoring
  • 3. System Status Verification
  • 4. Log Collection and Analysis

Avaya Aura® Core Components Support Certified Sample Questions:

1. Which two methods are used to obtain Avaya Aura Communication Manager (CM) software version information? (Choose two.)

A) In CM SAT, issue the display software version. command.
B) In Linux, issue the software version show.command.
C) In CM SAT, issue the list software version. command.
D) In Avaya Aura System Manager (SMGR), navigate to Services > Inventory > Managed Elements.
E) In CM SMI, navigate to Administration > Server Maintenance > Server > Software Version.
F) In Linux, issue the swversion. command.


2. What do SIP messages captured using the traceSM with "a=showSM" option display as opposed to a regular SIP trace?

A) The message flow details from the SM100 to the SIP registrar
B) The message flow details from the network to the SIP container
C) The message flow details from the SM100 to Avaya Aura Communication Manager (CM)
D) The message flow details from SM100 to the PPM servlet
E) The message flow details from the SM100 to the Avaya Aura Session Manager (SM) Call Processing element


3. Which Communication Manager command can be used to verify the network region in use by a particular endpoint?

A) display ip-network-region
B) status station
C) list usage extension
D) status endpoint
E) display system-parameters ip-option


4. A customer has added a CS1000 SIP Entity and Entity Link using TLS port 5061, but users are unable to call any Avaya Aura users that are connected via the same Avaya Aura Session Manager (SM). Which two of the following traces or logs are most relevant to debugging this problem and should be included in the trouble ticket raised with Tier 3 support?

A) the ppm.log in /var/log/Avaya/jboss/SessionManager on SM
B) traceSM with TLS handshaking enabled on SM
C) "list trace tac xxx", where xxx is the TAC of the trunk group between Avaya Aura Communication Manager and SM
D) "tshark -i eth1 -w <capturefilename>" on SM
E) System Event Log (SEL) on the CS1000
F) the latest /var/log/ecs logfile on Avaya Aura Communication Manager


5. Which Linux command allows you to view the installed certificates on Avaya Aura Communication Manager (CM)?

A) start certmanager -f
B) displaycertificates
C) show certs
D) tlscertmanage
E) viewcerts


Solutions:

Question # 1
Answer: E,F
Question # 2
Answer: E
Question # 3
Answer: B
Question # 4
Answer: B,D
Question # 5
Answer: D

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