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EXIN ITSM20F日本語 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Service Management System (SMS) Requirements | 30% | - Operation, performance evaluation, and improvement
|
| Introduction to IT Service Management | 15% | - Overview of ISO/IEC 20000 standard
|
| Operation of the Service Management System | 55% | - Supply and demand processes
|
EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F日本語版) Sample Questions:
1. ドキュメントはサービス管理の証拠の重要な部分です。ドキュメントに関するベスト プラクティスは何ですか?
A) 文書は中央の場所に保管され、手順を介してのみアクセスできるようにする必要があります。
B) ドキュメントは、IT 関連の災害による損傷から保護される必要があります。
C) 文書は監査目的で ISO/EC 20000 の要件を参照する必要があります。
D) 文書は監査の目的で少なくとも 5 年間保存する必要があります。
2. サービス提供者は、何らかのインシデントが発生した場合、サービスレベルが満たされなくなると考えます。顧客はいつ通知されますか?
A) 違反前
B) 侵害後
C) サービスレポート中
D) 決してしない
3. ITサービスマネジメントの定義は何ですか?
A) サービスを運用するためのベスト プラクティス ガイダンス
B) 1 人以上の顧客にサービスを提供する組織
C) 顧客に価値を提供する専門的な組織能力
D) ベスト プラクティスに基づいてサービスを提供するための要件
4. リリース管理の責任の 1 つは、ソフトウェアのマスター コピーが安全な場所に確実に保管されるようにすることです。
この場所の名前は何ですか?
A) ソフトウェア配布ライブラリ
B) 決定版ソフトウェア ライブラリ (DSL)
C) 構成管理データベース (CMDB)
D) 容量データベース
5. IT サービス管理システムを改善する場合、サービスプロバイダーの企業目標/要件への継続的なコンプライアンスを確保するには何を考慮する必要がありますか?
A) 競合他社の工程管理システム
B) 自社が定める基準
C) プロセス文書を更新する時期
D) 人事部門が利用できる予算
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: A | Question # 3 Answer: C | Question # 4 Answer: B | Question # 5 Answer: B |
