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Salesforce Plat-UX-102 Exam Syllabus Topics:

Salesforce Certified Platform Strategy Designer Sample Questions:

Question 1

Cloud Kicks wants to start providing coupons to its digital consumers.
In addition to Marketing Cloud, which product should be recommended?

A. Revenue Cloud
B. B2C Commerce
C. Service Cloud

Question 2

A Strategy Designer at Cloud Kicks presents narrative to drive stakeholder alignment for a new product vision.
In addition to the narrative, what should the designer provide to create alignment?

A. The strategic case including a breakdown of features and why they meet audience needs.
B. Incentives to motivate internal stakeholders to align with the proposed future state
C. A roadmap to minimize miscommunication about milestones in the build process.

Question 3

A strategy designer is working on an app for the financial industry and gets the sense that stakeholders don't share a common understanding of customer pain points.
What should the strategy designer create to align stakeholders on the most important customer issues'?

A. Service blueprint
B. Data dashboard
C. Journey map

Question 4

A startup company that develops machine learning tools that track the performance of carbon dioxide and wants enforce perception validity of its dat a. The company starts by developing a need statement and a challenge statement.
What is the communality between the two statements?

A. Both are solution free statements
B. Both explain the scope of possible solution.
C. Both are tactics intended to solve problem

Question 5

The design team at Cloud Kicks has designed a desirable solution for customers that is viable to the company's business model. The strategy designer on the team now needs to determine the feasibility of the solution.
Which three main areas should be focused on to assess feasibility?

A. User desirability, company viability, and deployment stability
B. Business ROI, data analytics, and customer engagement
C. Distribution channels, capabilities, and potential partners

Solutions: