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Avaya Workforce Engagement Support Certified Sample Questions:

1. Which three statements about the Framework platform are true? (Choose three)

A) It is a predefined set of Server Roles that are deployed together on the same machine.
B) The platform is HW independent.
C) Requires a locally installed instance of Microsoft SQL.
D) It can be installed with another platform on the same hardware.
E) The platform is Windows OS independent

2. A technician is preparing to setup an Avaya Contact Recorder Advanced (ACRA), following the basic recorder configuration for according to the Recorder Configuration and Administration Guide Which task is the customer's responsibility?

A) Configure the recorder server roles
B) Verify the server using the SR validation
C) Install WFO software and any required hotfixes
D) Set up the server, Including VM settings, NICs and disks

3. Which monitoring tool is used to show a visual update on how the Recorder and its components are working in recorder manager?

A) Recorder Status Summary
B) Capture Status
C) Status SummaryThresholds
D) Configuration Checker

4. The technician is configuring the Enterprise Manager.
Which statement is true about task that can be completed under Enterprise Manager?

A) It connects Recorder with the third-party system
B) It sets up recorder roles, which define the functionality of servers
C) It captures and processes events from server interfaces
D) Itassignscall buffer disk settings an logical drives to the contact recording environtment

5. In Avaya Contact Recorder Advanced (ACRA), you want to view information related to your configuration such as adapters, data sources, recording rules and real time monitors. Which monitoring tool collects this information?

A) Recorder Status Summary
B) Integration Service Status
C) Capture Status
D) Configuration Checker

Solutions: