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Avaya Workforce Engagement Support Certified Sample Questions:

1. When administering users for Avaya Workforce Engagement, what is the first step in the user management workflow?

A) Assign users to role and scope
B) Create user profiles
C) Create roles
D) Create organizations and groups

2. In any Avaya Workforce Engagement installation, some procedures are the Customer's responsibility.
Which three procedures are the customer's responsibility (Choose three)

A) SR tool software installation
B) Antivirus installation
C) Firewall configuration
D) SSL certificates preparation
E) Prepare SSRS for reports ingestion.

3. After a successful installation, what is the only page accessible from the Avaya Workforce Engagement administrative pages?

A) General Settings
B) Alarm Status
C) Licensing Management
D) Server Roles

4. What is configurable in Enterprise Manager?

A) Work patterns
B) WFM shifts
C) Integration Services
D) QM functions

5. Which three statements about the Avaya Workforce Engagement server definition are true? (Choose three)

A) Two or more physical servers can have the same installed platform
B) The server can be hosted on several diferent hardware types
C) SQL Server must be installed on this server
D) The server is located in the desktop zone
E) The same hardware can be used for multiple severs

Solutions: