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Apple 9L0-064 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Network and Sharing | - Network configuration and troubleshooting - File sharing and permissions - iCloud and network services |
| Application and System Troubleshooting | - Application launch and compatibility issues - Preference files and user environment troubleshooting - Console, logs, and diagnostic tools |
| Security and Privacy | - User privacy and account management - Gatekeeper and malware protection - Firmware passwords and security settings |
| Hardware and Peripheral Troubleshooting | - Mac hardware diagnostics - Power, startup, and performance issues - External devices and peripherals |
| OS X Installation and Configuration | - Configuring system settings and user accounts - Installing OS X Mountain Lion - OS X Recovery and startup options |
| File System and Storage Management | - Time Machine backup and restore - FileVault 2 encryption - Disk Utility and disk troubleshooting |
Apple OS X v10.8 Troubleshooting Sample Questions:
1. Jim purchased an application from the Mac App Store with his iMac at home and would now like to use it while traveling with his MacBook Pro. How can he easily accomplish this goal?
A) Open iTunes, click on "Purchased on the Mac App Store" in the Store section, then install the app.
B) He must purchase the application again on the Mac App Store to install on the MacBook Pro.
C) Sign in to his account in the Mac App Store, click Purchases, and then install the app.
D) Use Back to My Mac screen sharing to use the app on the iMac.
2. You suspect that a customer's MacBook Pro is failing to connect to a network because of a setting. Which technique is the most efficient way for you to test the MacBook Pro with default network settings?
A) Create a new location in System Preferences > Network.
B) Erase the customer's hard disk, reinstall OS X Mountain Lion, then create a new user.
C) Start the MacBook Pro from an external disk, or netboot image.
D) Create a new user in the Users & Groups preferences pane and test in that user.
3. Mike's iMac starts, but stops responding before it reaches the login screen. He does not have a recent backup of his data. You would like to help Mike verify the startup volume, and repair it only if necessary. What is the best way to accomplish this task?
A) Start the iMac from OS X Recovery and use Disk Utility.
B) Start up in single-user mode and type the /sbin/fsck -fy command.
C) Start the iMac from OS X Recovery and use Terminal.
D) Hold the shift key down to Safe Boot the iMac.
4. When looking at a Time Machine timeline, what visually indicates that a backup is a local snapshot rather than on a Time Capsule or backup disk?
A) The backups will be in a section labeled "Local Snapshots.
B) The backup timestamp is the only indication.
C) The local snapshot backup is badged with a home folder icon.
D) Local snapshots will appear on the timeline along with regular backups, distinguished by different colors.
5. Which system preference pane allows a user to enable the OS X Mountain Lion Firewall?
A) Security & Privacy
B) Mission Control
C) Sharing
D) Network
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: A | Question # 3 Answer: A | Question # 4 Answer: D | Question # 5 Answer: A |




