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Peoplecert ITIL 4 Specialist: Create, Deliver and Support Sample Questions:

1. In which circumstances should an organization buy, rather than build, software?

A) The requirements of the organization are frequently changing because of rapid expansion
B) The consumers of the software have many and varied customization requirements
C) The software is widely available and its features are standardized across most organizations
D) The organization is part of a regulated industry and has a strong focus on internal policies

2. During a service design workshop, a development team come up with lots of different possible design solutions, and then analyze these to select one of them to proceed with. What `design thinking' activity is this an example of?

A) Implementation
B) Inspiration and empathy
C) Ideation
D) Prototyping

3. A global retailer is shifting its monolithic order-management system to a containerized, microservices-based architecture. Development teams each use different code repositories, branching strategies, build tools and container registries. As a result, integration is laborious, security scans are inconsistent, and production deployments frequently break. Which ONE practice should lead the standardization of coding policies, repository management, CI/CD pipelines and artifact versioning to streamline end-to-end software delivery?

A) Change Enablement practice
B) Release Management practiceright
C) Service Validation and Testing practice
D) Software Development and Management practice

4. During the Design and Transition activity, the testing team uncovers that non-production environments have been manually patched and reconfigured ad hoc over time. As a result, integration tests succeed in tests but fail in production due to undocumented drift. Which ONE practice should be engaged to enforce environment consistency through standardized change models and configuration baselines?

A) Service Validation and Testing practice
B) Change Enablement practiceright
C) Release Management practice
D) Infrastructure and Platform Management practice

5. A small food retail chain was created twenty years ago. At that time, stock management and point of sale (POS) software was developed and maintained by an internal IT team. Today the chain is using commercial software available off-the-shelf for stock management and POS. What is this situation an example of?

A) Service components lacking mass-market adoption
B) Organization-specific requirements for service functionality
C) Commoditization of service components
D) Customer demand for personalized products

Solutions: