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Avaya 3000.2 Exam Syllabus Topics:

Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:

1. If calls need to be directed to a VoiceMail Pro module named DayAA, what should the destination field of the incoming call route look like?
A . VM:DayAAB . DayAAC . #DayAAD . AA:DayAAA Which three steps must be completed to get Embedded Voicemail (EVM) Dial by Name to work correctly? (Choose three.)

A) Configure Dial By Name action off Auto Attendant.
B) Add names to the system directory.
C) Users need to record their names.
D) Embedded Voicemail code is set.
E) Updated prompts are needed on the flash card.

2. A customer has an IP500v2 with Embedded Voicemail. They want to configure calls to their main number to ring to a hunt group during the hours of 8 AM to 5 PM and automatically route to an Auto Attendant from 5 PM to 7 AM. What needs to be set up in the IP Office to accomplish this?

A) Time Profile
B) Time of Day Forwarding
C) Incoming Call Route Fallback Destination
D) Forward Hunt Group Calls

3. CCR has been successfully installed. You want to use it for a group that has 15 agents in it. The agents are a mixture of DS and IP Phones. The hunt group is set for collective ring with queuing on. Some of the agents are also in a group that will not be monitored by CCR. The second group has a higher group extension number. When looking at the first group in CCR you find that it is not working. What is happening?

A) CCR must pull data from the highest numbered group of which the agent is a member.
B) Collective groups are not supported for CCR.
C) Queuing groups are not supported for CCR.
D) The agents monitored by CCR can only be in one group.
E) All agents in a CCR group need to have the same set type.

4. A client wishes to have a backup VoiceMail Pro Server for redundancy in case the primary VoiceMail Pro Server is unavailable on the network. Which two items are needed? (Choose two.)

A) Backup Server IP Address configured on IP Office
B) Primary Server IP Address configured on the secondary server
C) Secondary VoiceMail Pro Server installed on the network
D) License for the secondary VoiceMail Pro Server

5. The system has had voice quality issues on T1/E1 calls the last few days. Which application can you use to see the history of errors on that line?

A) System Status Application
B) Wireshark
C) Customer Call Reporter
D) System Monitor

Solutions: