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Dumps Questions [2024] Pass for Health-Cloud-Accredited-Professional Exam
The healthcare industry has been growing exponentially over the past few years, and with this growth comes a demand for skilled professionals who can navigate the complex landscape of healthcare systems. Salesforce, a leading provider of cloud-based solutions, recognized this need and developed the Salesforce Health Cloud platform to help healthcare organizations manage patient data more efficiently. As a result, they also launched the Salesforce Health-Cloud-Accredited-Professional Certification Exam for professionals who can demonstrate expertise in this domain.
NEW QUESTION # 72
Which add-on license enhances Health Cloud to allow you to highlight times when a patient is most likely to attend an appointment ?
- A. Einstein Analytics Predictions
- B. Einstein Bots
- C. Einstein Activity Capture
- D. Einstein Vision
Answer: A
Explanation:
Einstein Analytics Predictions is an add-on license that enhances Health Cloud to allow you to highlight times when a patient is most likely to attend an appointment. It uses machine learning to analyze historical data and generate predictions based on various factors2. Einstein Vision, Einstein Bots, and Einstein Activity Capture are not related to this use case.
NEW QUESTION # 73
Bloomington Caregivers has decided to expand its Health Cloud implementation to include a Crisis Support Center. Which two steps should an administrator take as part of the implementation?
- A. Enable Crisis Support Center Management App in Setup.
- B. Install the Crisis Support Center unmanaged package.
- C. Assign users the Health Cloud Crisis Support Center Management permission set license.
- D. Review and modify the Crisis Center Intake flow in Flow Builder to meet requirements.
Answer: B,D
Explanation:
The two steps that an administrator should take as part of the implementation of a Crisis Support Center are installing the Crisis Support Center unmanaged package and reviewing and modifying the Crisis Center Intake flow in Flow Builder to meet requirements. The Crisis Support Center unmanaged package provides out-of-the-box features for managing crisis situations, such as a custom object, a Lightning component, a Lightning app, and a Flow template. The Crisis Center Intake flow is a prebuilt flow that guides users through collecting information from callers and creating records in Health Cloud.
NEW QUESTION # 74
Which entity in the new data model of Health Cloud can be used to store mappings between different coding systems such ICD and HCC codes?
- A. Identifier
- B. Codeset Bundle
- C. ContactPoint
- D. Codesets
Answer: D
Explanation:
Code Sets are the entity in the new data model of Health Cloud that can be used to store mappings between different coding systems such as ICD and HCC codes. Code Sets are a collection of codes that represent a specific concept or value in a terminology system1.
NEW QUESTION # 75
What is the recommended approach to create patients' records used in HC?
- A. Use Patient Data Import Wizard for importing up to 50,000 records.
- B. Patient object to convert leads into contacts.
- C. Create as Person Accounts or Leads for referrals
- D. Create patient records using Patient Loader WizarD.
Answer: C
NEW QUESTION # 76
Which three actions can providers take with the help of the Contact Tracing feature in Health Cloud? (Choose three.)
- A. Perform contact tracing of their patients during an infectious disease outbreak or pandemic.
- B. Perform an audit of the Contact Record to keep track of the changes made to the Contact record by users.
- C. Perform contact tracing of their internal employees during an infectious disease outbreak or pandemic.
- D. Track their patients as contacts by using Contact entity in Salesforce.
- E. Track the location duration and number of participants in each contact encounter that the infected person was involved in.
Answer: A,C,E
Explanation:
According to the Health Cloud Implementation Guide, Contact Tracing is a feature in Health Cloud that allows providers to perform contact tracing of their internal employees or their patients during an infectious disease outbreak or pandemic. Contact Tracing helps providers identify and monitor people who have been exposed to an infected person and provide them with guidance and resources. With the help of Contact Tracing, providers can perform the following three actions:
Perform contact tracing of their internal employees during an infectious disease outbreak or pandemic. This action allows providers to track and manage the health status of their employees who may have been exposed to an infection at work or in the community.
Perform contact tracing of their patients during an infectious disease outbreak or pandemic. This action allows providers to track and manage the health status of their patients who may have been exposed to an infection during a visit or in the community.
Track the location, duration, and number of participants in each contact encounter that the infected person was involved in. This action allows providers to collect and analyze data about the exposure risk and transmission patterns of an infection. Performing an audit of the Contact Record to keep track of the changes made to the Contact record by users is not an action that providers can take with the help of Contact Tracing. Tracking their patients as contacts by using Contact entity in Salesforce is not an action that providers can take with the help of Contact Tracing.
NEW QUESTION # 77
Bloomington Caregivers is Implementing Health Cloud to streamline the process to register patients to care programs while capturing their consent. The company plans to leverage out-of-the-box Health Cloud features.
Which Health Cloud feature should a consultant recommend the company use in this scenario?
- A. Care Plan Enrollment Flow
- B. Program Enrollment Flow
- C. Enrollment Consent OmmScript
- D. Program Eligibility OmniScript
Answer: B
Explanation:
B is correct because Program Enrollment Flow is the out-of-the-box Health Cloud feature that helps users to register patients to care programs while capturing their consent. Program Enrollment Flow is a prebuilt flow template that guides users through the steps of selecting a program, adding related records, and obtaining consent from the patient. The flow also creates a care plan for the patient based on the program template.
NEW QUESTION # 78
Bloomington Caregivers wants to use patient or member lists for its care coordinators in its current implementation. What is an important consideration when implementing this in Health Cloud?
- A. If a user cannot access a field used in a fitter on a patient or member list, they will not be able to see the list
- B. An administrator can create lists or add records to existing lists from the Campaign object
- C. An administrator can create an override filter field on the person account.
- D. Fitter logic for patient or member lists is controlled by formula fields on records.
Answer: A
Explanation:
B is correct because if a user cannot access a field used in a filter on a patient or member list, they will not be able to see the list. This is because the filter criteria are applied to the user's query, and if the user does not have permission to view the field, the query will return no results. To avoid this issue, the administrator should ensure that the user has the appropriate field-level security settings for the fields used in the filter.
NEW QUESTION # 79
A provider's office wants to verify a patient's insurance plan information and coverage when they call into the call center to book an appointment.
Which capability should a consultant leverage to address this requirement?
- A. Benefits Eligibility and Verification
- B. Intelligent Appointment Management
- C. identity Verification
- D. Utilization Management
Answer: A
Explanation:
Benefits Eligibility and Verification is a Health Cloud capability that allows users to verify a patient's insurance plan information and coverage in real time, directly on the patient record1. Users can connect with verification partners easily by integrating with third-party benefits and eligibility services1. Users can also check benefits for medical services, pharmacy, and medical equipment to ensure patients have the required coverage before their visit1.
This capability can help a provider's office to verify a patient's insurance plan information and coverage when they call into the call center to book an appointment. The call center agent can access the patient's account record, click the tab that contains the Benefits Verification component, and see a list of the available health insurance plans for the patient2. The agent can then verify the plan benefits, such as eligibility, coverages, and copayments, by clicking Verify Benefits2. The page then updates with real-time details of the patient's benefits for the selected plan2.
Reference:
1: Get Started with Benefits Verification Unit | Salesforce Trailhead 2: Work with Benefits Verification Unit | Salesforce Trailhead
NEW QUESTION # 80
The Salesforce administrator for ABC Policies Inc, a Health Care Payer Organization, would like to enable the members to enroll in and out of Care Program multiple times. Where, within Health Cloud Settings, should a Health Cloud administrator make changes to accomplish this requirement?
- A. Program Enrollee Settings
- B. Care Program Settings
- C. Health Cloud Settings
- D. Care Request Settings
Answer: A
Explanation:
Reference and details below.
NEW QUESTION # 81
Bloomington Caregivers is looking to streamline the user experience for its call center agents On the patient's record, the company wants the ability to:
* Inform agents about changes in information
* View basic details about a patients insurance
* Have a complete view of all engagement interactions in one place
Which three components from Contact Center for Health Cloud should a consultant use to achieve this?
- A. Action Launcher
- B. Identity Verification
- C. Member Plan FlexCard
- D. Record Alerts
- E. Timeline
Answer: A,D,E
Explanation:
Record Alerts can be used to inform agents about changes in information, such as a change in address or phone number. Record Alerts display a banner on the record page with a custom message and an optional link to another record or URL.
Action Launcher can be used to view basic details about a patient's insurance, such as the plan name, coverage type, and eligibility status. Action Launcher displays a FlexCard component that shows key information from a related record or external data source.
Timeline can be used to have a complete view of all engagement interactions in one place, such as calls, emails, tasks, and events. Timeline displays a chronological list of past and upcoming activities related to the record.
NEW QUESTION # 82
Which three statement are true about a Care Program? (Choose 3)
- A. CareProgramEnrollee represents the participant enrolled in a care program
- B. A Patient can be enrolled in multiple care programs at the same time.
- C. More than 500 patients can be enrolled in a care program in a single request using the Care Program Enrollment.
- D. A patient can be enrolled in the same care program more than once.
- E. A Patient cannot be enrolled in the same care program more than once.
Answer: A,B,D
NEW QUESTION # 83
A payer needs to implement a program to address the rising healthcare expenses and ensure affordable care for its members. The payer aims to strike a balance between quality care and managing the cost of care effectively by streamlining its approval processes for care requests.
Which capability in Health Cloud helps the payer accomplish this?
- A. Intelligent Appointment Management
- B. Integrated Care Management
- C. Provider Network Management
- D. Utilization Management
Answer: D
Explanation:
Utilization Management is the capability in Health Cloud that helps the payer accomplish its goal of balancing quality care and managing the cost of care effectively. It enables the payer to streamline its approval processes for care requests using predefined rules and workflows.
NEW QUESTION # 84
A company based in the United States requires a way to track medications that patients take in a standardized format and detect potential drug-to-drug interactions.
Which two Health Cloud solutions should a consultant recommend?
- A. Medication Reconciliation
- B. Medication Review
- C. Medication Audit
- D. Medication Administration
Answer: A,B
Explanation:
Medication Review and Medication Reconciliation are two Health Cloud solutions that can help a company based in the United States to track medications that patients take in a standardized format and detect potential drug-to-drug interactions.
Medication Review is a Health Cloud feature that allows users to capture standardized information related to medication, such as drug name, dosage, frequency, route, and indication1. Users can also add notes and recommendations for each medication, and view the medication history of a patient1. Medication Review supports the RxNorm standard, which is a normalized naming system for generic and branded drugs in the US2.
Medication Reconciliation is a Health Cloud feature that allows users to efficiently manage and reconcile a patient's medications list using the Patient Medication Manager lightning component3. Users can easily review the patient's medication information, identify errors and adverse drug interactions, and add recommendations and notes, all from one place3. Medication Reconciliation also supports the RxNorm standard, and uses the National Library of Medicine API to check for drug-to-drug interactions4.
Reference:
1: Medication Management and Medication Review - Salesforce
NEW QUESTION # 85
Which two steps can an administrator take to configure the care program enrollment flow? (choose two)
- A. Customize the provider site flow.
- B. Identify the patient as approved candidate in the flow.
- C. Customize the care coordinator flow for patient.
- D. Use the provider enrollment flow out of box.
- E. Customize the out of box enrollment flow to match requirements
Answer: B,E
Explanation:
Customizing the out of box enrollment flow to match requirements (A) and identifying the patient as approved candidate in the flow (D) are two steps that an administrator can take to configure the care program enrollment flow. Using the provider enrollment flow out of box (B) is not applicable, as it is for providers, not patients. Customizing the provider site flow and customizing the care coordinator flow for patient (E) are not related to the care program enrollment flow.
NEW QUESTION # 86
While not every component or attribute within Hearth Cloud is customizable, which three of the following components are customizable within Health Cloud? (Choose three.)
- A. Patient Card
- B. HER data
- C. Life Events
- D. Custom label
- E. Timeline
Answer: A,D,E
NEW QUESTION # 87
What is the best practice when transitioning an org from Service Cloud to HC?
- A. Build out HC capabilities in a new org, then migrate all users and data.
- B. Approach depends on how each customer usestheir org. Any other options may be used.
- C. Migrate the entire org in place.
- D. Put HC use cases in a new org, leave only Service Cloud use cases in an existing org.
Answer: B
Explanation:
Explanation
Reference and details below.
NEW QUESTION # 88
Bloomington Caregivers has configured the Provider Network Management add-on license. Some of the users are reporting that they are unable to access some of the new functionality.
Which two permission sets should an administrator ensure are assigned so the users can access Provider Network Management?
- A. Health Cloud Utilization Management permission set
- B. Health Cloud Standard permission set
- C. Health Cloud Foundation permission set
- D. Provider Network Management permission set
Answer: B,D
Explanation:
The two permission sets that an administrator should ensure are assigned so the users can access Provider Network Management are Health Cloud Standard permission set and Provider Network Management permission set. Health Cloud Standard permission set grants users access to Health Cloud features, such as Care Team, Care Plan, Timeline, etc. Provider Network Management permission set grants users access to Provider Network Management features, such as Provider Search, Provider Relationship Card, etc.
NEW QUESTION # 89
Which Data Model Leverages external objects to support the use Case?
- A. Care Observations
- B. Claims
- C. Clinical Service Requests
- D. Member Plan
Answer: B
NEW QUESTION # 90
In which three ways can users access Provider Management standard objects? (Choose three)
- A. By assigning Health Cloud Platform Permission set licenses.
- B. By using Service Cloud
- C. By assigning the Provider Permission set.
- D. By assigning Health Cloud Foundation Permission set.
- E. By using Health Cloud.
Answer: A,C,D
Explanation:
Explanation
Health Cloud Foundation
Assigns read access to additional Health Cloud platform capabilities, including the Provider Management data model.
The Health Cloud Provider Network Management permission set grants access to provider management objects so users can manage credentialing and recruiting.
To use the Provider Network Management features of Health Cloud, assign both the Provider Network Management permission set and the Health Cloud permission set to your users
NEW QUESTION # 91
Which three business process are supported by Salesforce HC utilization Management? (Choose 3)
- A. Appeals
- B. Drug Request
- C. Admissions
- D. Physician Request
- E. Ticketing
Answer: A,B,C
Explanation:
Explanation
Reference and details below.
NEW QUESTION # 92
Clinicians want to see an overview of the patient's life, like Starting a New Job, Birth of a Baby, Divorce, etC. to understand the patient better and help them with a personalized care plan. What should the administrator configure in the Health Cloud so the clinicians can access this information in one place?
- A. Household Map
- B. Life Events
- C. Life Goals
- D. Milestones
- E. Life Map
Answer: B
NEW QUESTION # 93
A client wants to store data for patient's smartwatch to display within the Remote Monitoring charts. What object would you store this information in?
- A. Care Observations
- B. DiagnosticSummary
- C. Identifiers
- D. Clinical Encounters
Answer: A
NEW QUESTION # 94
Which three steps are needed to setup Care Requests? (Choose three).
- A. Create a new case record type for each Care Request type
- B. All Care requests are pre-setup on all Health Cloud orgs by default.
- C. Choose case Care Request record type for each Care Request configuration.
- D. Install UM unmanaged package for Health Cloud. Then assign Health cloud Utilization management permission set to users along with Health cloud permission set licenses.
- E. Choose any existing case record type for each CareRequest type.
Answer: A,C,D
NEW QUESTION # 95
Which three activities does "The Social Determinants" feature in Health cloud help providers perform? (choose three.
- A. Plan interventions to help address the barriers to care within their patient populations
- B. Track the influence of the social network of the patient on the patients' health outcomes
- C. Track determinants and barriers to care across their patient populations
- D. Automatically import credit scores and income information into the patient record in Health cloud
- E. Integrate service such as transportation and meal delivery into their patient care plans and programs.
Answer: A,B,C
NEW QUESTION # 96
An administrator for Salesforce Health Cloud wants to ensure that the files in their full sandbox instance are encrypted. Which encryption solution supports the encryption of files in this scenario?
- A. Classic Encryption
- B. Salesforce Shield
- C. Salesforce Data Mask
- D. Industry Data Security
Answer: B
Explanation:
Salesforce Shield is the encryption solution that supports the encryption of files in this scenario. Salesforce Shield provides platform encryption, which allows the administrator to encrypt files and attachments stored in Salesforce. Platform encryption supports full sandbox instances and complies with data protection regulations
NEW QUESTION # 97
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