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HP HP5-B04D Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Services, Support, and Lifecycle | - Warranty and support services
|
| HP Printing Portfolio | - HP LaserJet and InkJet product families
|
| Sales Strategy and Value Positioning | - Competitive differentiation
|
| HP Personal Systems (PS) Hardware | - Commercial PCs and notebooks
|
HP Delta - Selling HP Printing and Personal Systems Hardware Sample Questions:
1. Where is the customer value on the Universal Print Driver?
A) HP image preview, which allows view, zoom, edit, and re-order
B) industry-leading fleet management for just 15 Euros per month
C) the ability to store documents in the cloud through just one driver
D) one driver for all HP LaserJet MFPs, most printers, and some HP Officejets
2. How much pressure is the display enclosure on the HP ZBook mobile workstation designed to withstand?
A) 45 kg/100 lbs
B) 136 kg/300 lbs
C) 91 kg/200 lbs
D) 181 kg/400 lbs
3. In an HP study it was shown that IT support staff can reduce the hours spent working on print drivers by as much as 50% and achieve what decrease in manpower to integrate printers?
A) 55%
B) 75%
C) 95%
D) 35%
4. What drives customers to implement workflow solutions?
A) HP Web Jetadmin and Universal Print Driver
B) Managing the print network
C) The shift from black and white printing to color
D) Efficiency in using information, which means efficiency in serving customers
5. Your customer is scanning large numbers of documents. They are finding that the built-in Optical Character Recognition (OCR) in their Flow MFP 575 is not able to keep up with the processing demands to create editable, searchable documents.
Which solution should you recommend?
A) HP Capture and Route
B) HP Digital Sending Software
C) HP Access Control
D) HP Embedded Capture
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: B | Question # 3 Answer: B | Question # 4 Answer: D | Question # 5 Answer: B |




