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What are the preparation guide for the Genesys GE0-702 Certification Exam
Best preparation guide For Genesys GE0-702 Certification Exam
Check out Genesys GE0-702 Certification Exam
The Genesys GE0-702 exam is a test for those who want to work as a virtual assistant. The exam tests a candidate's knowledge of how to administer customer interactions, plan and organize their time, and build a work pipeline. Candidates must pass the Genesys GE0-702 exam before they may become certified as an administrator. This article provides an overview of questions that might be included on the Genesys GE0-702 test and offers tips on how to prepare for such questions. Genesys GE0-702 Dumps contains the full question, answer, and test sample. The questions and answers are from the official exam certification study guide certification-question.
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Certification Topics of Genesys GE0-702 Exam
The topics of the Genesys GE0-702 exam are as follows:
- Customer Interaction 80%
- Planning and Organizing Time 45%
- Building a Work Pipeline 20%
- Enterprise Processes 20%
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Genesys GE0-702 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Developer Configuration and Scripting | - IVR/voice application development concepts - Routing strategies and strategy development |
| Topic 2: Troubleshooting and Maintenance | - Basic issue diagnosis and resolution - Logging and monitoring inbound voice flows |
| Topic 3: Interaction Management | - Queue management and agent allocation - Inbound call handling workflows |
| Topic 4: System Integration | - External system and CRM integration basics - Telephony integration concepts |
| Topic 5: Inbound Voice Fundamentals | - Call routing and treatment basics - Genesys inbound voice architecture and components |




