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Cisco 300-830 Exam Syllabus Topics:

Cisco Implementing Cisco Collaboration Cloud Customer Experience Sample Questions:

Question 1

An engineer must generate a report that details the number of times an agent took or placed a call. Which Cisco Webex Contact Center Analyzer repository must be queried?

A. Customer Session Record
B. Agent Session Record
C. Customer Activity Record
D. Agent Activity Record

Question 2

A Webex Contact Center engineer is investigating an issue with outgoing email failures from a specific service in Webex Connect. The engineer wants to see all the failed transactions for last 7 days. Which two tools in Webex Connect provide the information needed to resolve the issue?
(Choose two.)

A. Reports
B. Debug Console
C. Export Logs
D. Watchtower
E. Templates

Question 3

An engineer is configuring inbound telephony for a new Cisco Webex Contact Center deployment. Which two configurations are needed to ensure that calls are routed to agents?
(Choose two.)

A. softphone of the agent registered in Webex Contact Center
B. Interactive Voice Response using the Script Editor
C. queue that has teams
D. DNIS entries in Flow Designer
E. queue that has skills

Question 4

An administrator notices that agents receive chat requests even though their status is set to Away vailable for voice only.?Which configuration is MOST likely causing the issue?

A. Desktop browser cache
B. PSTN region assignment
C. Multimedia profile channel permissions
D. Team capacity settings

Question 5

What are the two types of Local Gateway trunking models with Webex Calling? (Choose two.)

A. certificate-based trunks
B. PSTN trunks
C. DNS-based trunks
D. enterprise trunks
E. registration-based trunks

Solutions: