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Microsoft OEM Reseller Sample Questions:

1. A customer purchased a computer from a retail store six months ago.The hardware manufacturer
installed an OEM version of Windows 7 Home Premium on the computer before shipping the computer to the retail store.
The customer requires technical support to restore the operating system to its default settings.
You need to tell the customer which party is responsible for providing technical support.
Who should you tell the customer to contact?

A) Microsoft Services
B) the retail store where the client computer was purchased
C) Microsoft Support
D) the hardware manufacturer that preinstalled the operating system

2. A customer has 50 desktop computers. The computers run an OEM version of Windows 7 Professional.
The customer wants to purchase Microsoft Office 2010 for all of the computers and to deploy Office 2010
by using a single product key.
Which licensing program or programs should you recommend? (Choose all that apply.)

A) Open Value Subscription
B) Full Packaged Product (FPP)
C) Microsoft Open Licensing
D) Open Value Company-wide
E) OEM

3. [DRAG And DROP]
You have a customer that is a primary school.
You review the customer's computers and find illegal versions of Windows 7 Professional installed on the
network. All of the computers are joined to an Active Directory domain.
You need to recommend how to legally license the domain-joined computers. The solution must minimize
costs and ensure that the customer is entitled to upgrade to future Windows desktop operating systems.
What should you recommend purchasing?
To answer, move the appropriate actions from the list of Possible Actions to the Necessary Actions area
and arrange them in the correct order.

A) Microsoft Software Assurance for Windows 7 Professional Volume license Academic
B) Windows 7 Professional Volume license Academic
C) Microsoft Software Assurance for Windows 7 Professional Get Genuine
D) Windows 7 Home Premium Get Genuine for Academic
E) Microsoft Software Assurance for Windows 7 Home Premium Get Genuine
F) Windows 7 Professional Full Packaged Product (FPP)

4. A customer purchases a new portable computer that has an OEM version of Windows 7 Professional installed.
The customer wants to install Microsoft Word 2010, Microsoft PowerPoint 2010, Microsoft OneNote 2010,
and Microsoft Outlook 2010 on the new computer. The customer also wants to install these programs on a
desktop computer at home. The customer wants to minimize costs.
What should you recommend that the customer use?

A) a Product Key Card for Microsoft Office Home and Business 2010
B) a Full Packaged Product (FPP) copy of Microsoft Office Home and Student 2010
C) a Product Key Card for Microsoft Office Professional 2010
D) a Full Packaged Product (FPP) copy of Microsoft Office Home and Business 2010

5. You have a customer that is a government-funded school.
The customer plans to deploy the following software to 100 client computers:
-Windows 7 Professional
-Microsoft Core CAL Suite
-Microsoft Office Professional Plus 2010
The customer wants to upgrade to the latest Windows software as it is released. The customer wants to
pay annually, but maintain minimum costs. The customer also wants to base all costs on the number of
full-time staff employed at the school.
You need to recommend a licensing program for the customer. The solution must minimize upfront costs.
Which licensing program should you recommend?

A) Open Value Subscription for Government
B) Enrollment for Education Solutions (EES)
C) Open License for Academic
D) Open License for Government

Solutions: