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Oracle Service Center 2021 Implementation Essentials Sample Questions:

1. Which three statements are true about headers of custom process models?

A) The header section is always commented.
B) Theycontain the version number of the PHP script.
C) They list only the events that are supported by the code implementation.
D) The header section needs to be uncommented during testing.
E) The/QDntain the version number of the Connect Common Object Model.
F) They contain all possible events with the objects.
G) They contain standard objects only.

2. An agent tries to open an incident from his or her recent items.
Which three components determine what appears to the agent on opening an incident record?

A) SLAs
B) Profile workspace assignment
C) Workspace rules
D) Profile functionalpermissions
E) Profile navigation assignment
F) Configuration settings

3. When an incident is opened, your customerwants to have different workspaces opened based on the products selected in the "Ask a Question" form on the Customer Portal pages.
Which three elements are necessary to design the workflow?

A) Workspace
B) Return
C) Entry Point
D) Decision
E) Set Fields
F) Load

4. How many rows can be returned by a tabular query?

A) 1000
B) 100000
C) Unlimited
D) 100
E) 10000

5. Which four statements are true about reports?

A) After a report is published, the report data remains unchanged even as the knowledge baseis updated.
B) All the permissions from an imported report remain unchanged after an export.
C) Published reports can be modified.
D) The owner of a report remains the same even if the report is imported by some other user.
E) Reports are shared between interfaces.
F) Reports are not common across the interface.
G) Reports must be exportedmanually in all interfaces.

Solutions: