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Salesforce AP-222 Exam Syllabus Topics:

Salesforce Public Sector Solutions Accredited Professional Sample Questions:

1. A public sector agency needs to build an Experience Cloud template for channel sales workflows.
The agency will be recruiting and onboarding associates for issuing licenses for alcohol and beverage distribution. Their key requirement is to be able to easily configure lead distribution, deal registration, and marketing campaigns. Which Experience Cloud template should they use?

A) Customer Account Portal
B) Help Center
C) Aloha
D) Partner Central

2. A Consultant has been asked to create a widget that aggregates and calculates information from multiple unrelated objects. Working with OmniStudio, which tool can accomplish this declaratively?

A) SOQL Queries
B) MuleSoft Integration
C) Integration Procedures
D) Apex Classes

3. When configuring an Inspection, the administrator wants a Violation record to be automatically generated when an Inspector indicates that a standard requirement failed or an issue was identified. What is the recommended approach for configuring the Inspection to achieve this requirement?

A) In the Action Plan Template, add the associated Assessment Task Definitions to be performed.
Select the "Violations" checkbox so it will generate a Violation record whenever the Assessment Task Definition fails.
B) In the "Results" picklist field of the Inspection Assessment Indicator object, edit the "Fail" and
"Issue" picklist values and select the "Violations" checkbox for the values to generate a Violation record when selected.
C) Build an auto-launched Flow that will get all of the assessment questions in an Inspection. For each question that has a result marked as "Issue" or "Fail", generate a Violation record.
D) Create a new Violation Type record and associate it with an appropriate Assessment Indicator Definition. Select the "Auto-generate" checkbox so it will generate a Violation record whenever the Assessment Indicator Definition fails.

4. A government agency recently implemented Public Sector Solutions to drive efficiency in its licensing programs; they are leveraging OmniStudio in their implementation. Post- implementation, some stakeholders still have efficiency concerns with certain parts of licensing processing. Which OmniStudio feature could a technical consultant recommend to identify potential areas for further improvement?

A) OmniStudio Tracking Service
B) Event Monitoring
C) Roll Up libraries
D) Field tracking services

5. A Public Sector Organization (PSO) would like to enhance its publicly available website, built in Experience Cloud, to allow constituents to report their concerns about someone's health or safety. The PSO is already using Public Sector Solutions. The requirement from the PSO is that the constituent should be able to report their concerns both as authenticated users and anonymously. Additionally, internal staff should be able to separately track their investigations and any follow- up in a separate Case. Leveraging Public Sector Solutions functionality, what configuration should the Technical Consultant use to meet the requirements?

A) Use a custom object for the Complaint with a lookup relationship to Case.
B) Use the Public Complaint and Case objects.
C) Use record types on Case, one for the constituents and one for internal staff

Solutions: