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Salesforce Plat-UX-101 Exam Syllabus Topics:

Salesforce Certified Platform User Experience Designer Sample Questions:

1. What is a benefit of inclusive design?

A) Creating a lowest-common-denominator design
B) Tailoring a solution to one type of user
C) Reducing friction for users in achieving their goals

2. A UX Designer is asked to build a solution in Salesforce to accommodate a call center's process and make it easier for them to log complaints.
How should the designer illustrate the existing process, including the pain points and opportunities?

A) Observe the complaints process and create a prototype.
B) Observe the complaints process and create a business process diagram.
C) Observe the complaints process and create a journey map.

3. A UX Designer at Cloud Kicks is having difficulty getting its developers to see why the design changes would improve the user experience.
How should the designer help mitigate pushback from developers?

A) Get buy-in from the development lead first and let them persuade others.
B) A Share research notes from previous projects with them.
C) Work together on setting up UX Indicators.

4. Cloud Kicks hired a UX Designer to help create a form for a wide group of users. After receiving that final requirement, the designer realizes there are too many fields.
What could improve form readability?

A) Create a three-column grid to reduce the form length.
B) Add section headers to visually separate fields into groups.
C) Improve form security by adding a challenge-response test.
D) Replace field labels with placeholder text.

5. Cloud kicks research team provides its UX Designer with a readout stating the audience for the design solution has a high number of visually impaired people.
How should the design be approached?

A) Ensure all text is black to maximize readability.
B) Design a mobile-responsive solution to be used with Mobile Publisher.
C) Optimize for color contrast-ratio and screen-reading technology.
D) Ensure Health Insurance Portability and Accountability Act (HIPAA) standards and guidelines are followed.

Solutions: