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Salesforce Certified Sales Cloud Consultant Sample Questions:

1. Cloud Kicks wants its sales operations team to place orders United States customers in Sales Cloud. The sales ops team needs calculate sales tax on the orders. Sales tax is a complex calculation based on tax law that may change at any time.
What should the consultant recommend to meet the requirement?

A) An app from AppExchange
B) screen flow for orders
C) formula field on the Order object

2. During the requirements gathering workshops at Cloud Kicks, the project team and subject matter experts bring up new ideas to incorporate into the current project.
Which best practice should the consultant use to refocus the meeting and stay on topic?

A) Incorporate the new ideas into the solution design.
B) Remind the team of the purpose and scope of this project.
C) Invite only the subject matter experts to subsequent workshops.

3. The marketing team is using a separate platform for managing prospects and wants to hand off qualified prospects to the sales team.
How should the consultant meet this requirement?

A) Recommend an integration with the marketing platform that creates leads in Sales Cloud.
B) Recommend an integration with the marketing platform to Sales Cloud that generates tasks with lead information.
C) Create users for the marketing team so they can enter leads directly into Sales Cloud.

4. The VP of sales at Cloud Kicks wants to provide options to sales reps for changing account or contract details for a created order.
Which condition should the consultant consider to meet this requirement?

A) The currency associated with the order can be different from the contract.
B) The order must be associated with an active contract.
C) The order associated with the account is in draft status.

5. Cloud Kicks want to track the return on investment (ROI) of its marketing campaigns for trade shows and customer webinars.
What should the consultant recommend?

A) Use the Primary Campaign Source field on the Opportunity object.
B) Create a custom field on the Opportunity object to capture Campaign details.
C) Enable Campaign Influence and add It to the Opportunity page layout.

Solutions: