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HP HP2-H28 Exam Syllabus Topics:

HP Selling HP Printing and Computing Services Sample Questions:

1. What is the first step in selling Care and Usage Services to a Corporate, Enterprise, or Public Sector customer?

A) Understand the customer's business drivers and define the impact of printing and personal system downtime.
B) Understand if the customer is outsourcing their printing and personal system support, and use that to introduce the HP support value proposition.
C) Understand the customer's business model to define when they will need support and what type of support HP can offer
D) Understand the customer's business drivers and establish from that the duration of services needed,

2. Which statements are true about HP Services for Business Customers? (Select two.)

A) Defective Media Retention allows workers to back up their hard drive to the HP cloud.
B) Defective Media Retention, Accidental Damage Protection, and Travel Coverage are not standalone services. They are designed to be sold together in a bundle
C) The Data Protection service can be configured in accordance with the customer's regulatory requirements
D) Travel Coverage for PCs is a good fit for customers with a high number of mobile workers.

3. Which devices are covered by K2 Graphics support service line (printing)?

A) Corporate, Enterprise and Public sector HP Laserjet printers
B) HP Entry level Inkjet printers
C) HP Tablets and Slates
D) HP Designjet printers

4. Which type of services can an HP Printing and Computing Services specialist sell?

A) It depends on the geography; the permitted services vary from one country to another,
B) The services are defined with each partner.
C) The specialist can sell services for printing and personal systems.
D) The specialist can sell services for server, data center printer, and computer.

5. Which service protects mobile workers in many parts of the world?

A) Defective Media Retention
B) Travel
C) Accidental Travel Protection
D) Mobility

Solutions: