Novell Service and support : 50-658

50-658 real exams

Exam Code: 50-658

Exam Name: Service and support

Updated: Aug 06, 2026

Q & A: 174 Questions and Answers

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Novell 50-658 Exam Syllabus Topics:

SectionObjectives
Topic 1: Client and Systems Management- Endpoint Management
  • 1. ZENworks configuration management
    • 2. ZENworks asset management basics
      Topic 2: Security and Access Management- Access control systems
      • 1. Novell Access Manager concepts
        • 2. Authentication and authorization troubleshooting
          Topic 3: General Troubleshooting and Support Skills- Problem Diagnosis
          • 1. System monitoring and diagnostics
            • 2. Incident analysis and resolution methodology
              - Support Processes
              • 1. Technical support workflows
                • 2. Escalation procedures
                  Topic 4: Messaging and Collaboration- GroupWise Support
                  • 1. GroupWise administration and troubleshooting
                    Topic 5: Novell Enterprise Products Support- Directory Services
                    • 1. Novell eDirectory support and troubleshooting
                      • 2. Identity management fundamentals
                        - Infrastructure Services
                        • 1. Open Enterprise Server support concepts
                          • 2. Network service configuration and maintenance
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