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ISEB The Foundation Examination - ITIL® Sample Questions:

1. Check, Act and Plan are three of the stages of the Deming Cycle. Which is the fourth?

A) Perform
B) Do
C) Measure
D) Implement

2. What is the primary focus of the business management?

A) Management, control and prediction of the end-to-end performance and capacity of the live, operational IT services
B) Review of all capacity supplier agreements and underpinning contracts with supplier management
C) Management, control and prediction of the performance, utilization and capacity of individual elements of IT technology
D) Future business requirements for IT services are quantified, designed, planned and implemented in a timely fashion

3. What is the PRIMARY process for strategic communication with the service provider's customers?

A) Service desk
B) Service portfolio management
C) Business relationship management
D) Service catalogue management

4. Looking for ways to improve process efficiency and cost effectiveness is a purpose of which part of the service lifecycle?

A) Service transition
B) Service strategy
C) Service operation
D) Continual service improvement

5. Which process will perform risk analysis and review of all suppliers and contracts on a regular basis?

A) The IT service continuity management
B) The supplier management
C) The service catalogue management
D) The service level management

Solutions: