Microsoft Troubleshooting Microsoft Exchange Online : MS-220

MS-220 real exams

Exam Code: MS-220

Exam Name: Troubleshooting Microsoft Exchange Online

Updated: Aug 13, 2026

Q & A: 107 Questions and Answers

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Certification Topics of Microsoft MS-220 Exam

  • Troubleshoot hybrid and migration issues (10-15%)

  • Troubleshoot compliance and retention issues (25-30%)

  • Troubleshoot mail flow issues (20-25%)

  • Troubleshoot Exchange Online configuration issues (15-20%)

  • Troubleshoot mail client issues (20-25%)

Briefly explain the Key Features of the Microsoft MS-220 Exam

The Microsoft MS-220 exam is designed to measure your ability to implement and troubleshoot common issues in Exchange Online. The exam tests your skills to configure Outlook on the web, configure multi-factor authentication (MFA), and troubleshoot coexistence with Skype for Business Server.

The following are the key features of this exam:

Outlook on the web You'll need to be able to configure Outlook on the web. This includes configuring mobile devices, configuring email accounts, configuring mail forwarding and vacation responses, and managing delegates. Microsoft MS-220 exam dumps will upgrade your skills to the next level.

Multi-factor authentication (MFA) You'll need to be able to configure MFA for OWA, configure MFA for Exchange ActiveSync (EAS), and configure MFA for POP3/IMAP4 clients, configure certificate requirements for MFA, and manage device registration.

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Briefly explain the Certification Worth of the Microsoft MS-220 Exam

Microsoft MS-220 is a certification from Microsoft that validates your ability to implement and manage Microsoft Exchange Server 2010 in an enterprise environment.

The exam is designed for candidates who have at least one year of experience with the design, implementation, and administration of Microsoft Exchange Server 2010. Candidates should be familiar with the fundamental concepts of Exchange Server 2010. The exam tests a candidate's knowledge of planning and deploying services in an enterprise environment, including administering mailbox databases and mailboxes; managing connectivity to external services; and planning client access. Microsoft MS-220 exam dumps are only way to pass the exam.

Reference: https://docs.microsoft.com/en-us/learn/certifications/exams/ms-220

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Microsoft MS-220 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Troubleshoot Compliance and Retention Issues25-30%- Troubleshoot Microsoft Purview Message Encryption and S/MIME
  • 1. External recipient access issues
  • 2. Protected message handling
  • 3. S/MIME troubleshooting
  • 4. Encryption and decryption issues
  • 5. Encryption-related mail flow rules
- Troubleshoot Retention Issues
  • 1. MRM diagnostics and message properties
  • 2. Retention tags and actions
  • 3. Retention policy application issues
  • 4. Retention age calculation
- Troubleshoot Compliance Issues
  • 1. eDiscovery permissions and actions
  • 2. Search and purge email messages
  • 3. Retention policies
  • 4. Mailbox holds and recoverable items
Topic 2: Troubleshoot Mail Client Issues20-25%- Troubleshoot Calendar Sharing
  • 1. Published calendar synchronization
  • 2. External calendar sharing
- Troubleshoot Connectivity and Authentication
  • 1. Modern authentication issues
  • 2. Outlook connectivity problems
  • 3. Client access rules
  • 4. Autodiscover issues
- Troubleshoot Mobile Device Issues
  • 1. Mobile synchronization logs
  • 2. ABQ list analysis
  • 3. ActiveSync connectivity
  • 4. Device access rules
- Troubleshoot Calendaring Issues
  • 1. Calendar permissions
  • 2. Mailbox and calendar diagnostics
  • 3. Delegation issues
Topic 3: Troubleshoot Hybrid and Migration Issues10-15%- Troubleshoot Migration Issues
  • 1. Migration endpoint creation issues
  • 2. Slow migrations
  • 3. Public folder migration issues
  • 4. Data Consistency Score issues
  • 5. Move request analysis
  • 6. Failed migrations
- Troubleshoot Hybrid Configuration Issues
  • 1. Hybrid Configuration Wizard issues
  • 2. Remote recipient synchronization issues
  • 3. Hybrid mail flow issues
  • 4. Free/busy sharing issues
Topic 4: Troubleshoot Exchange Online Configuration Issues15-20%- Troubleshoot Public Folder Issues
  • 1. Hybrid public folder access
  • 2. Mail-enabled public folders
  • 3. Public folder access
- Troubleshoot Provisioning Issues
  • 1. Domain setup and configuration
  • 2. Directory synchronization issues
- Troubleshoot Recipient Issues
  • 1. Recipient configuration
  • 2. Address lists
- Troubleshoot Organization-wide Settings
  • 1. Allowed file types
  • 2. Address book policies
Topic 5: Troubleshoot Mail Flow Issues20-25%- Troubleshoot Microsoft Defender for Office 365 Issues
  • 1. Analyze spam classifications
  • 2. Validate SPF, DKIM, and DMARC
  • 3. Troubleshoot quarantined messages
  • 4. Troubleshoot anti-spam policies
- Troubleshoot Mail Flow Issues with External Systems
  • 1. Analyze SMTP protocol logs
  • 2. Troubleshoot hybrid mail flow
  • 3. Troubleshoot DNS-related issues
  • 4. Troubleshoot SMTP relay issues
  • 5. Troubleshoot SMTP certificate issues
- Troubleshoot Other Mail Flow Issues
  • 1. Interpret NDR data
  • 2. Analyze attachment blocking rules
  • 3. Identify triggered transport rules
  • 4. Troubleshoot inbox rules
- Troubleshoot Exchange Online Mail Flow Issues
  • 1. Analyze mail flow rules and routing policies
  • 2. Troubleshoot delivery delays
  • 3. Troubleshoot send and receive issues
  • 4. Review and interpret message headers
  • 5. Review and interpret message trace results
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