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Oracle 1Z0-1064-21 Exam Syllabus Topics:

Oracle B2B Service 2021 Implementation Essentials Sample Questions:

1. You have been instructed to implement the "My Knowledge" page for your customer's Engagement Cloud site.
Which is the correct first action inconfiguring "My Knowledge"?

A) Use the task "Manage Administrator Profile Values", search for the "Enable My Knowledge Menu for Help Desk" profile option, and activate it.
B) Use the task "Manage Service Request knowledge Profile Options", search for the
"SVC_ENABLE_KNOWLEDGE_IN_SR" profile option, and set "SITE" value to "Yes".
C) Use the task "Manage Service Request knowledge Profile Options", search for the
"SVC_ENABLE_KNOWLEDGE_PAGE_EXTERNAL_USERS" profile option, and set "Site" value to
"Yes".
D) Use the task "manage Administrator Profile Values", search for the "Enable My Knowledge Menu for Service" profile option, and activate it.
E) Use the task "ManageService Request knowledge Profile Options", search for the
"SVC_ENABLE_ARTICLE_CREATION_EDITION" profile option, and set the "SITE" value to
"Yes".
F) Use the task "Manage Administrator Profile Values", search for the "Enable My Knowledge Menu for All Users" profile option, and activate it.

2. You have just created a new Digital Customer Service (DCS) application and now you need to add a user-registration option.
Which three steps should you perform to configure userself-registration in your DCS application?

A) Configure the self-registrations to restrict registration to only existing Contacts.
B) Configure your self-registrations so that they are automatically approved.
C) Enable the self-registration steps in the"Manage Digital Customer Service Registration Profile Options" task.
D) Disable the anonymous access option in your DCS application.

3. Milestones are not getting applied to service requests in the customer environment.
Identify three causes.

A) The Starts When criteria of the milestones is not True.
B) The scheduledprocess has not been set up.
C) No default coverages are set up.
D) Entitlement rules are not valid for the service request.

4. If you did not use the Reference Implementationtemplate for your Digital Customer Service (DCS) application, you will _________.

A) be required tomap roles so that the Visual Builder Cloud Service role matches the Engagement Cloud role
B) have to contact Oracle Support for the permission to deploy your custom DCS application
C) be required to create all of your own components for the display of Engagement Cloud objects
D) not be able to preview your application before you publish it

5. In which three situations can default coverage be applied?

A) for a specific period of time
B) to a specific customer account
C) for a specific SR category
D) for a specificSR status
E) globally, to all service requests that do not have any other coverage

Solutions: