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HP HP2-B110 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Customer and Market Analysis | - Market and Competitive Landscape
|
| Topic 2: Sales Strategies and Benefits | - Product Knowledge and Value Proposition - Why HP Supplies - Consequences of Fake Supplies - Driving Sales |
| Topic 3: Understanding HP and its Products | - Why HP - HP Imaging and Printing Supplies Overview |
HP Selling HP Imaging and Printing Supplies Sample Questions:
1. Which driver of HP's innovation ultimately benefits the customer?
A) A culture of engineering innovation
B) The Reseller Partner Program
C) HP Care packs
D) The HP commitment to the lowest customer price
2. Where would you find details of the storage conditions for an HP LaserJet Cartridge?
A) They are written on the print cartridge box
B) They are listed at www.hp.com/storageconditions.
C) They are in the printer manual
D) They are printed on the cartridge.
3. Which statement is true about the HP market position?
A) Being number five in the market gives you a positive goal.
B) HP is ranked first or second in most major markets.
C) HP is the ultimate leader in every market.
D) HP creates its own market.
4. Why is the term "Compatible Cartridge" confusing for customers?
A) It is a term for a 100% new cartridge.
B) It is a term for a Remanufactured cartridge.
C) It is a term used for Refilled Remanufactured and Clone cartridges
D) It is a term for a product with a low purchasing price.
5. Which statement is true regarding multi-pack ink cartridges?
A) The customer can save over 30%.
B) They offer better value to customers who print a lot.
C) They should only be sold to small-to-medium sized customers.
D) They are designed specifically for home users.
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: A | Question # 3 Answer: B | Question # 4 Answer: C | Question # 5 Answer: B |




